Terms & Conditions

Last updated: [DATE]

⚠ Draft template. Structured for an EU pre-order/drop model. Fill the highlighted fields and have it reviewed by a qualified person before launch. This is not legal advice.

1. Who you are buying from

These terms govern purchases from [LEGAL NAME], registered at [ADDRESS, COUNTRY], contact [CONTACT EMAIL].

2. The product

We sell embroidered caps (“pls fix (me)”) in limited colorways. Colours and finish may vary slightly from on-screen visuals. Each cap is one size with an adjustable strap.

3. How the pre-order drop works

Hats are sold in a timed drop. You reserve by paying in advance.
Payment is taken at the time of reservation, via Stripe.
The order window closes on [DROP DATE].
After it closes, we produce the quantity ordered and ship. Estimated dispatch: [e.g. within X weeks of the closing date].
If for any reason we cannot fulfil your order, you receive a full refund.

4. Price & payment

Prices are shown in euro (€) and include [VAT status]. Payment is processed securely by Stripe; we do not store card details. Shipping costs, if any, are shown before you confirm. [STATE SHIPPING POLICY]

5. Right of withdrawal (EU consumers)

If you are an EU consumer, you generally have the right to withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason, and receive a refund. To withdraw, contact [CONTACT EMAIL]. Returned items should be unused and in original condition. [ADJUST IF YOU OFFER MORE GENEROUS TERMS]

Note: the 14-day period runs from delivery, not from the pre-order payment date.

6. Delivery

We ship to [REGIONS]. Estimated delivery times are indicative, not guaranteed. Risk passes to you on delivery.

7. Faulty or incorrect items

If your item arrives faulty or not as described, contact us within [X days] for a repair, replacement or refund, in line with your statutory rights.

8. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability is limited to the amount you paid for the order.

9. Governing law

These terms are governed by the laws of [COUNTRY], without affecting your mandatory consumer rights in your country of residence.

10. Contact

Questions about an order: [CONTACT EMAIL].